Shipping policy

Last Updated: September 12, 2026

Thank you for shopping at Visionary AI. We are committed to processing and delivering your order as quickly and reliably as possible.

Please review the following information regarding our shipping and delivery process.

1. Order Processing Time

Orders are typically processed and shipped within 24–72 hours after the order is placed.

Orders are generally processed during business days. Orders placed on weekends or holidays may require additional processing time.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Delivery Time

After your order has been shipped, the estimated delivery time is 3–7 business days.

Delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures, and other circumstances.

The estimated delivery time does not include the order processing time of 24–72 hours.

3. Shipping Delays

While we make every reasonable effort to ensure timely delivery, delivery times may occasionally be affected by circumstances beyond our reasonable control.

These circumstances may include, but are not limited to:

• Severe weather conditions
• Natural disasters
• Carrier delays
• Customs clearance procedures
• Public holidays
• Transportation disruptions
• Strikes or labor disputes
• Government restrictions or regulations
• Incorrect or incomplete shipping information
• Other unforeseen circumstances beyond our control

In such cases, delivery may take longer than the estimated timeframe. We appreciate your patience and understanding in these situations.

4. Tracking Information

Once your order has been shipped, tracking information will be provided when available.

Please note that tracking information may take some time to become active after the package has been handed over to the shipping carrier.

If your tracking information has not updated for several days, please contact us at Visionary-AI@proton.me, and we will assist you in checking the status of your shipment.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at the time of purchase.

Please carefully check your:

• Full name
• Street address
• City
• State/Province
• Postal code
• Country
• Contact information

If you notice that your shipping information is incorrect, please contact us at Visionary-AI@proton.me as soon as possible.

We will make reasonable efforts to update the shipping information before the order is shipped. However, we cannot guarantee that changes can be made after an order has been processed or shipped.

6. Failed or Returned Deliveries

If a package cannot be delivered because of an incorrect or incomplete address, failure to accept delivery, or other circumstances caused by the customer, the package may be returned to the sender.

If the package is returned to us, additional shipping costs may apply if you request that the order be shipped again.

If you no longer wish to receive the order, the applicable refund will be handled in accordance with our Refund & Return Policy.

7. Lost or Damaged Packages

If your package appears to have been lost or arrives damaged, please contact us at Visionary-AI@proton.me as soon as possible.

Please provide:

• Your order number
• Tracking number, if available
• A description of the issue
• Photos of the package and product if the item was damaged

We will review the situation and work with the shipping carrier when necessary to help resolve the issue.

8. Customs, Duties, and Taxes

Depending on the destination country, international orders may be subject to customs duties, import taxes, or other fees.

Unless otherwise stated during checkout, any customs duties, import taxes, or similar charges imposed by the destination country may be the responsibility of the customer.

Customs processing may also result in additional delivery time.

9. Contact Us

If you have any questions about shipping or delivery, please contact us:

Visionary AI
Email: Visionary-AI@proton.me
Website: https://yefnwu-si.myshopify.com/
Address: 136 Holt Rd, Lucedale, Mississippi 39452, USA

We will do our best to assist you with any shipping-related questions or concerns.

We reserve the right to update or modify this Shipping Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.