Refund policy

Refund & Return Policy

Last Updated: 09/12/2026

At Visionary AI, your satisfaction is our priority. If you're not completely satisfied with your purchase, we offer a 30-day return and refund policy under the terms below.

1. 30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To qualify for a return, the item must:

Be unused and in its original condition
Include original packaging, accessories, manuals, and all included components
Not be damaged, altered, or used beyond reasonable inspection
Be accompanied by proof of purchase or your order number

We reserve the right to decline returns that do not meet these conditions.

2. How to Initiate a Return

Order number
Item(s) you wish to return
Reason for the return
Photos or supporting documentation, if applicable

We will review your request and provide return instructions upon approval.

Please do not ship any items back before receiving written authorization from us.

3. Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved, your refund will be credited to your original payment method within approximately 5–10 business days, depending on your bank or payment provider.

Please note that original shipping charges are non-refundable unless the return is due to our error, a defective product, or an incorrect item.

4. Exchanges

Exchanges are accepted within the 30-day return window, subject to product availability.

To request an exchange, contact us at Visionary-AI@proton.me before returning your item. If the replacement is unavailable, we will offer a refund instead.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, incorrect, or incomplete item, please contact us at Visionary-AI@proton.me as soon as possible with:

Your order number
Photos of the item and packaging

We will offer a replacement, exchange, or full refund based on the circumstances.

6. Return Shipping

For returns due to change of mind, incorrect selection, or personal preference, return shipping costs are the customer's responsibility.

If the return is the result of our error — such as an incorrect, damaged, or defective item — we will arrange an appropriate resolution and cover applicable return shipping costs.

7. Non-Returnable Items

The following items are not eligible for return:

Items that have been used or damaged after delivery
Items missing original packaging or accessories
Personalized or custom-made products
Gift cards
Final sale items

If you're unsure whether your item qualifies, please contact us before sending it back.

8. Late or Missing Refunds

If you've been notified of a processed refund but haven't received it yet:

Check your bank or credit card statement
Contact your payment provider or bank
Still no refund? Reach out to us at Visionary-AI@proton.me — we're happy to help

9. Order Cancellations

To cancel an order, contact us at Visionary-AI@proton.me as soon as possible.

We will do our best to accommodate cancellation requests made before the order has been processed or shipped. Once an order is in transit, it may need to be handled through our return process.

10. Contact Us

Visionary AI Email: Visionary-AI@proton.me Website: https://yefnwu-si.myshopify.com/ Address: 136 Holt Rd, Lucedale, Mississippi 39452, USA

We reserve the right to update this policy at any time. Changes will be reflected on this page with a revised "Last Updated" date.